IOPTRON PRODUCT WARRANTY
A. iOptron warrants your that the product from iOptron to be free from defects in materials and workmanship for a limited time (90 days, one or two years depend on a product). iOptron will repair or replace such product or part which, upon inspection by iOptron, is found to be defective in materials or workmanship. As a condition to the obligation of iOptron to repair or replace such product, the product must be returned to iOptron together with proof-of-purchase satisfactory to iOptron.
B. The Proper Return Authorization (RMA) Number must be obtained from iOptron in advance of return. Contact iOptron Customer Service at firstname.lastname@example.org, or call iOptron at 1.866.399.4587 to receive the number to be displayed on the outside of your shipping container.
All return s must be accompanied by a written statement stating the name, address, and daytime telephone number of the owner, together with a brief description of any claimed defects. Parts or product for which replacement is made shall become the property of iOptron.
The customer shall be responsible for all costs, such as transportation, insurance and fees, both to and from the factory of iOptron, and shall be required to prepay such costs.
iOptron shall use reasonable efforts to repair or replace any telescope, mount, or controller covered by this warranty within thirty days of receipt. In the event repair or replacement shall require more than thirty days, iOptron shall notify the customer accordingly. iOptron reserves the right to replace any product which has been discontinued from its product line with a new product of comparable value and function.
All repairing or replacement will carry a 90 day limited labor and/or parts warranty.
This warranty shall be void and of no force of effect in the event a covered product has been modified in design or function, or subjected to abuse, misuse, mishandling or unauthorized repair. Further, product malfunction or deterioration due to normal wear is not covered by this warranty.
IOPTRON DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE, EXCEPT AS EXPRESSLY SET FORTH HERE. THE SOLE OBLIGATION OF IOPTRON UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HERE. IOPTRON EXPRESSLY DISCLAIMS ANY LOST PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY IOPTRON PRODUCT. ANY WARRANTIES WHICH ARE IMPLIED AND WHICH CANNOT BE DISCLAIMED SHALL BE LIMITED IN DURATION TO A TERM OF ONE YEAR OR TWO YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
iOptron reserves the right to modify or discontinue, without prior notice to you, any model or style telescope.
If warranty problems arise, or if you need assistance in using your telescope, mount, or controller contact:
Customer Service Department
6F Gill Street
Woburn, MA 01801
Monday-Friday 9AM-5PM EST
NOTE: This warranty is valid to U.S.A. and Canadian customers who have purchased this product from an authorized iOptron dealer in the U.S.A. or Canada, or directly from iOptron. The Warranty is not transferrable. Warranty outside the U.S.A. and Canada is valid only to customers who purchased from an iOptron Distributor or Authorized iOptron Dealer in the specific country. Please contact them for any warranty service.